Subscription & Billing Policy
Everything you need to know about how SKYL charges for workspaces, handles renewals, and manages failed or disputed payments.
Last updated: 4 July 2026
1. Plans
SKYL offers monthly and annual subscription plans. Feature availability and seat counts vary by plan and are shown on the pricing page or in your order form.
2. Billing cycle
Subscriptions are billed in advance for the full cycle (monthly or annual) on the day of activation. Annual plans are charged once for the full year at the start of the cycle.
3. Auto-renewal
Subscriptions automatically renew for another cycle of the same length at the then-current price unless cancelled before the renewal date. Renewal reminders for annual plans are sent to the billing contact in advance.
4. Accepted payment methods
Visa, Mastercard, Mada and Apple Pay via our PCI-DSS certified payment processor. Enterprise plans may be paid by bank transfer against a signed order form.
5. VAT and taxes
Prices are shown exclusive of VAT unless stated otherwise. VAT is applied at the applicable rate for your billing country. Customers in Saudi Arabia may add a VAT identifier to have it included on tax invoices.
6. Invoices
Invoices are issued at the start of each billing cycle to the billing email on file and are available in the workspace billing section.
7. Failed payments
If a charge fails, SKYL will retry the payment automatically over a short grace period (typically 7 days) and notify the billing contact. If payment is not resolved within the grace period, SKYL may suspend the workspace. Access is restored on successful payment.
8. Upgrades and downgrades
Upgrades take effect immediately with a prorated charge for the remainder of the current cycle. Downgrades take effect at the start of the next cycle.
9. Cancellation
Customers may cancel a subscription at any time from the billing section or by contacting support. Cancellation stops future renewals; access continues until the end of the current billing period.
10. Refunds
Refunds are handled under the separate Refund Policy.
11. Disputed charges
If you believe a charge is incorrect, contact contact@skyl.solutions within 30 days. SKYL will investigate and, where appropriate, issue a correction or refund.
12. Price changes
SKYL may change prices for future renewals. Existing subscriptions receive at least 30 days' notice of a price change before it takes effect on the next renewal.