Refund Policy

Last updated: 4 July 2026

1. General principle

SKYL is a subscription service. Fees for the current billing period are non-refundable once workspace access has been provisioned, except where required by applicable law or expressly stated below.

2. Cancellation vs. refund

Cancelling a subscription stops future renewals. It does not automatically issue a refund for the current billing period. Access continues until the end of the paid period.

3. When we do issue a refund

• Pre-onboarding cancellations. If you paid a subscription and have not yet been onboarded into the platform, contact support and a refund may be issued at SKYL's discretion.
• Duplicate or incorrect charges. If you were charged in error, contact support within 30 days for a full correction.
• Annual plans, exceptional circumstances. For annual plans, SKYL may consider prorated refunds in exceptional circumstances (e.g. an extended outage the Customer was unable to work around). Requests are reviewed case-by-case.
• Legal requirements. Refunds required by consumer protection laws applicable to your jurisdiction.

4. Requesting a refund

Email contact@skyl.solutions with your workspace name, invoice reference and the reason for the request. We aim to respond within 5 business days.

5. Refund processing

Approved refunds are issued to the original payment method. Depending on your bank or card provider, funds typically appear within 5–10 business days.

6. Chargebacks

If a chargeback is initiated instead of contacting support, the workspace may be immediately suspended pending resolution. We encourage Customers to contact us first — most billing questions are resolved quickly and directly.